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Image disappears, replaced by spinning wheel

Hello, I have just tried to add an image field. When I upload an image, I can see it normally. When I move to another record and then return, the image is gone and has been replaced by a spinning wheel in the upper left of the image field in the form. 

My DB is hosted in the Ninox cloud. However, if I test in a locally hosted DB, the image field works as it should. 

I am at the Starter level, but as shown in the pricing descriptions, this shouldn't be a problem. 

I would just switch to locally hosted, but I have had issues with Views not saving correctly, and I don't want to lose the benefit of a continuous backup provided by the cloud. 

Any suggestions? Thank you for your help. 

5 replies

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    • Mel_Charles
    • 3 days ago
    • Reported - view

    All my could images are working fine. (cloud version)

    silly question but is the related to one single image in one record?

    if so have your tried deleting the image in the record and re inserting it?

      • rossowilliams
      • 3 days ago
      • Reported - view

       Thank you for the deleting idea, that helped me solve it. The problem has to do with how OSX automatically names screen capture files. It looks like this:

      Screenshot 2025-01-24 at 9.53.52 AM

      Ninox doesn't like the periods in the timestamp. If I delete that portion of the filename, everything works. 

      • John_Halls
      • 3 days ago
      • Reported - view

       Good spot. Well done for working that one out.

    • Mel_Charles
    • 2 days ago
    • Reported - view

    Ah Glad you are sorted !

    As a matter of policy I delete an image file (even if it is null) just in case -  before storing an image. so say on my quotes on opening a new quote a trigger flushes the image field - so i know they are nice and clean to store images in (ninox's image handling has been quite poor in the past and there have been many instances whereby deleted images still lefy a tag on the field - they are only now catching up)

      • Mel_Charles
      • 2 days ago
      • Reported - view

       Interesting that I dump many screen shots to desktop daily and drag them into image fields from my mac - even with the periods and don't have this issue - strange (I am on Ventura os)