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Using the Mac App, white screen now displaying, clearing cache doesn't work

Greetings!

I am now seeing a white screen (using the application, not the web version) where a few days ago I was not.  I verified the database still exists. Clearing the cache doesn't resolve the problem.

Please assist.

Thanks!

Sincerely,

//s// Jon C. Munson II

9 replies

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    • Fred
    • 3 days ago
    • Reported - view

    Have you tried deleting the app preferences as explained in this post?

      • jmunson
      • 3 days ago
      • Reported - view

       Yes, I did.  Interestingly the system also reports that domain doesn't exist.

    • jmunson
    • 2 days ago
    • Reported - view

    Apparently this is an application issue and the dev team is aware of it and working on a solution.

    • Alexander.1
    • yesterday
    • Reported - view

    Same here

    • a_roehler_riemer
    • yesterday
    • Reported - view

    Same problem, just out of the blue white screen

      • jmunson
      • yesterday
      • Reported - view

       I keep checking to see if the application has updated, but not as yet. I wish there was a "revert" because I use that db daily and it is a bit critical.

    • ikfowler
    • 21 hrs ago
    • Reported - view

    I too am having this issue, white screen not showing my databases and no functionality at all. I was told the same, they are aware and are working on a solution, however in the meantime I’m accessing the DB through the phone app as I have it saved on my I cloud. Not ideal at all, hoping it gets sorted quickly 

    • ahansonuk
    • 18 hrs ago
    • Reported - view

    I’m having the same issue using the app on an IPad running OS version 15.8.5.

    • jmunson
    • 16 hrs ago
    • Reported - view

    3.17.9 still has this issue.

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