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Ninox App is Crashing on my iMac

Hello and thanks in advance for your esteemed help with my issue herein:

 

I have Ninox Cloud and also open the online database through my iMac, Macbook, etc locally syncing with the online version.

If I access online (browser version) is ok but when I open a specific database called "Consultorios" and go to Calendar, the app crashes immediately; see error partial report below:

 

-report start-

 

Process: Ninox Database [1494]
Path: /Applications/Ninox Database.app/Contents/MacOS/Ninox Database
Identifier: de.ninoxdb.ninox-mac.Ninox
Version: 3.3.4 (2104070001)
App Item ID: 901110441
App External ID: 841252770
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Ninox Database [1494]
User ID: 501

Date/Time: 2021-05-17 14:14:19.301 -0300
OS Version: macOS 11.3.1 (20E241)
Report Version: 12
Anonymous UUID: C7F9BD6A-3C9B-503D-5706-AC734EEC5B9D

Time Awake Since Boot: 13000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.eventkit.eventstore.backingobjects

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'Unacceptable type of value for attribute: property = "title"; desired type = NSString; given type = __NSFrozenDictionaryM; value = {
background = orange;
color = "#262F4D";
text = "Angelina de P\U00e1dua Pimentel Madeira / IPSM / / 5 Apr 2021 15:30 - 16:00";
}.'
abort() called
terminating with uncaught exception of type NSException

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff206b998b __exceptionPreprocess + 242
1 libobjc.A.dylib 0x00007fff203f1d92 objc_exception_throw + 48
2 CoreData 0x00007fff25d0b118 _PFManagedObject_coerceValueForKeyWithDescription + 3256
3 CoreData 0x00007fff25cf3c18 _sharedIMPL_setvfk_core + 232
4 EventKit 0x00007fff3488f5bd -[EKCalendarStoreBackingStore _changeEvent:withEvent:error:] + 983
5 EventKit 0x00007fff3488e62e -[EKCalendarStoreBackingStore _changeItem:withItem:error:] + 711
6 EventKit 0x00007fff34872254 -[EKCalendarStoreBackingStore _persistCreatedItemsInContext:error:] + 2851
7 EventKit 0x00007fff348716c0 -[EKCalendarStoreBackingStore _persistItemsInContext:error:] + 61
8 EventKit 0x00007fff3486e872 -[EKCalendarStoreBackingStore _persistToContext:error:] + 105
9 EventKit 0x00007fff3486b2ce -[EKCalendarStoreBackingStore _commit:] + 244
10 EventKit 0x00007fff3486b16b -[EKBackingStore _finishBatch:] + 27
11 EventKit 0x00007fff34869536 __60-[EKBackingStore finishBatchOfObjectsWithIdentifiers:error:]_block_invoke + 1003
12 libdispatch.dylib 0x00007fff2039c7e6 _dispatch_client_callout + 8
13 libdispatch.dylib 0x00007fff203a95ae _dispatch_lane_barrier_sync_invoke_and_complete + 60
14 EventKit 0x00007fff34868f0c -[EKBackingStore finishBatchOfObjectsWithIdentifiers:error:] + 432
15 EventKit 0x00007fff34868d37 -[EKEventStore _commitObjectsWithIdentifiers:error:] + 116
16 EventKit 0x00007fff348b2ab7 -[EKEventStore commit:] + 54
17 Ninox Database 0x0000000106a9fc80 Ninox Database + 23680
18 Ninox Database 0x0000000106a9e0ff Ninox Database + 16639
19 WebKit 0x00007fff3c30fed5 _ZN28ScriptMessageHandlerDelegate14didPostMessageERN6WebKit12WebPageProxyEONS0_13FrameInfoDataERN3API12ContentWorldERN7WebCore21SerializedScriptValueE + 227
20 WebKit 0x00007fff3c508960 _ZN6WebKit29WebUserContentControllerProxy14didPostMessageEN3WTF16ObjectIdentifierINS_26WebPageProxyIdentifierTypeEEEONS_13FrameInfoDataEyRKN3IPC14ArrayReferenceIhLm18446744073709551615EEEONS1_17CompletionHandlerIFvSB_RKNS1_6StringEEEE + 594
21 WebKit 0x00007fff3c75bebd _ZN3IPC18handleMessageAsyncIN8Messages29WebUserContentControllerProxy14DidPostMessageEN6WebKit29WebUserContentControllerProxyEMS5_FvN3WTF16ObjectIdentifierINS4_26WebPageProxyIdentifierTypeEEEONS4_13FrameInfoDataEyRKNS_14ArrayReferenceIhLm18446744073709551615EEEONS6_17CompletionHandlerIFvSF_RKNS6_6StringEEEEEEEvRNS_10ConnectionERNS_7DecoderEPT0_T1_ + 4532
22 WebKit 0x00007fff3c75acf6 _ZN6WebKit29WebUserContentControllerProxy17didReceiveMessageERN3IPC10ConnectionERNS1_7DecoderE + 64
23 WebKit 0x00007fff3c0df76b _ZN3IPC18MessageReceiverMap15dispatchMessageERNS_10ConnectionERNS_7DecoderE + 125
24 WebKit 0x00007fff3c46a1d2 _ZN6WebKit15WebProcessProxy17didReceiveMessageERN3IPC10ConnectionERNS1_7DecoderE + 28
25 WebKit 0x00007fff3c0c1268 _ZN3IPC10Connection15dispatchMessageENSt3__110unique_ptrINS_7DecoderENS1_14default_deleteIS3_EEEE + 700
26 WebKit 0x00007fff3c0c0aa6 _ZN3IPC10Connection24dispatchIncomingMessagesEv + 488
27 JavaScriptCore 0x00007fff374f19ed _ZN3WTF7RunLoop11performWorkEv + 573
28 JavaScriptCore 0x00007fff374f275a _ZN3WTF7RunLoop11performWorkEPv + 26
29 CoreFoundation 0x00007fff2063fa8c __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
30 CoreFoundation 0x00007fff2063f9f4 __CFRunLoopDoSource0 + 180
31 CoreFoundation 0x00007fff2063f774 __CFRunLoopDoSources0 + 242
32 CoreFoundation 0x00007fff2063e19c __CFRunLoopRun + 893
33 CoreFoundation 0x00007fff2063d75c CFRunLoopRunSpecific + 563
34 HIToolbox 0x00007fff2885f203 RunCurrentEventLoopInMode + 292
35 HIToolbox 0x00007fff2885ef65 ReceiveNextEventCommon + 587
36 HIToolbox 0x00007fff2885ed03 _BlockUntilNextEventMatchingListInModeWithFilter + 70
37 AppKit 0x00007fff22e39b32 _DPSNextEvent + 864
38 AppKit 0x00007fff22e38305 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1364
39 AppKit 0x00007fff22e2a679 -[NSApplication run] + 586
40 AppKit 0x00007fff22dfe85c NSApplicationMain + 816
41 libdyld.dylib 0x00007fff20561f3d start + 1
42 ??? 0x0000000000000001 0x0 + 1

Thread 0 Crashed:: Dispatch queue: com.apple.eventkit.eventstore.backingobjects
0 libsystem_kernel.dylib 0x00007fff20517946 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff20546615 pthread_kill + 263
2 libsystem_c.dylib 0x00007fff2049b411 abort + 120
3 libc++abi.dylib 0x00007fff20509ef2 abort_message + 241
4 libc++abi.dylib 0x00007fff204fb5fd demangling_terminate_handler() + 266
5 libobjc.A.dylib 0x00007fff203f458d _objc_terminate() + 96
6 libc++abi.dylib 0x00007fff20509307 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff205092a9 std::terminate() + 41
8 libdispatch.dylib 0x00007fff2039c7fa _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff203a95ae _dispatch_lane_barrier_sync_invoke_and_complete + 60
10 com.apple.ical.EventKit 0x00007fff34868f0c -[EKBackingStore finishBatchOfObjectsWithIdentifiers:error:] + 432
11 com.apple.ical.EventKit 0x00007fff34868d37 -[EKEventStore _commitObjectsWithIdentifiers:error:] + 116
12 com.apple.ical.EventKit 0x00007fff348b2ab7 -[EKEventStore commit:] + 54
13 de.ninoxdb.ninox-mac.Ninox 0x0000000106a9fc80 0x106a9a000 + 23680
14 de.ninoxdb.ninox-mac.Ninox 0x0000000106a9e0ff 0x106a9a000 + 16639
15 com.apple.WebKit 0x00007fff3c30fed5 ScriptMessageHandlerDelegate::didPostMessage(WebKit::WebPageProxy&, WebKit::FrameInfoData&&, API::ContentWorld&, WebCore::SerializedScriptValue&) + 227
16 com.apple.WebKit 0x00007fff3c508960 WebKit::WebUserContentControllerProxy::didPostMessage(WTF::ObjectIdentifier<WebKit::WebPageProxyIdentifierType>, WebKit::FrameInfoData&&, unsigned long long, IPC::ArrayReference<unsigned char, 18446744073709551615ul> const&, WTF::CompletionHandler<void (IPC::ArrayReference<unsigned char, 18446744073709551615ul> const&, WTF::String const&)>&&) + 594
17 com.apple.WebKit 0x00007fff3c75bebd void IPC::handleMessageAsync<Messages::WebUserContentControllerProxy::DidPostMessage, WebKit::WebUserContentControllerProxy, void (WebKit::WebUserContentControllerProxy::*)(WTF::ObjectIdentifier<WebKit::WebPageProxyIdentifierType>, WebKit::FrameInfoData&&, unsigned long long, IPC::ArrayReference<unsigned char, 18446744073709551615ul> const&, WTF::CompletionHandler<void (IPC::ArrayReference<unsigned char, 18446744073709551615ul> const&, WTF::String const&)>&&)>(IPC::Connection&, IPC::Decoder&, WebKit::WebUserContentControllerProxy*, void (WebKit::WebUserContentControllerProxy::*)(WTF::ObjectIdentifier<WebKit::WebPageProxyIdentifierType>, WebKit::FrameInfoData&&, unsigned long long, IPC::ArrayReference<unsigned char, 18446744073709551615ul> const&, WTF::CompletionHandler<void (IPC::ArrayReference<unsigned char, 18446744073709551615ul> const&, WTF::String const&)>&&)) + 4532
18 com.apple.WebKit 0x00007fff3c75acf6 WebKit::WebUserContentControllerProxy::didReceiveMessage(IPC::Connection&, IPC::Decoder&) + 64
19 com.apple.WebKit 0x00007fff3c0df76b IPC::MessageReceiverMap::dispatchMessage(IPC::Connection&, IPC::Decoder&) + 125
20 com.apple.WebKit 0x00007fff3c46a1d2 WebKit::WebProcessProxy::didReceiveMessage(IPC::Connection&, IPC::Decoder&) + 28
21 com.apple.WebKit 0x00007fff3c0c1268 IPC::Connection::dispatchMessage(std::__1::unique_ptr<IPC::Decoder, std::__1::default_delete<IPC::Decoder> >) + 700
22 com.apple.WebKit 0x00007fff3c0c0aa6 IPC::Connection::dispatchIncomingMessages() + 488
23 com.apple.JavaScriptCore 0x00007fff374f19ed WTF::RunLoop::performWork() + 573
24 com.apple.JavaScriptCore 0x00007fff374f275a WTF::RunLoop::performWork(void*) + 26
25 com.apple.CoreFoundation 0x00007fff2063fa8c __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
26 com.apple.CoreFoundation 0x00007fff2063f9f4 __CFRunLoopDoSource0 + 180
27 com.apple.CoreFoundation 0x00007fff2063f774 __CFRunLoopDoSources0 + 242
28 com.apple.CoreFoundation 0x00007fff2063e19c __CFRunLoopRun + 893
29 com.apple.CoreFoundation 0x00007fff2063d75c CFRunLoopRunSpecific + 563
30 com.apple.HIToolbox 0x00007fff2885f203 RunCurrentEventLoopInMode + 292
31 com.apple.HIToolbox 0x00007fff2885ef65 ReceiveNextEventCommon + 587
32 com.apple.HIToolbox 0x00007fff2885ed03 _BlockUntilNextEventMatchingListInModeWithFilter + 70
33 com.apple.AppKit 0x00007fff22e39b32 _DPSNextEvent + 864
34 com.apple.AppKit 0x00007fff22e38305 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1364
35 com.apple.AppKit 0x00007fff22e2a679 -[NSApplication run] + 586
36 com.apple.AppKit 0x00007fff22dfe85c NSApplicationMain + 816
37 libdyld.dylib 0x00007fff20561f3d start + 1

Thread 1:: JavaScriptCore bmalloc scavenger
0 libsystem_kernel.dylib 0x00007fff20513d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff20546ea1 _pthread_cond_wait + 1298
2 libc++.1.dylib 0x00007fff204afe03 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3 com.apple.JavaScriptCore 0x00007fff375647db bmalloc::Scavenger::threadRunLoop() + 763
4 com.apple.JavaScriptCore 0x00007fff375641b9 bmalloc::Scavenger::threadEntryPoint(bmalloc::Scavenger*) + 9
5 com.apple.JavaScriptCore 0x00007fff37566d47 void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (*)(bmalloc::Scavenger*), bmalloc::Scavenger*> >(void*) + 39
6 libsystem_pthread.dylib 0x00007fff20546954 _pthread_start + 224
7 libsystem_pthread.dylib 0x00007fff205424a7 thread_start + 15

-report ending-

4replies Oldest first
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    • Fred
    • Fred
    • 1 yr ago
    • Reported - view

    May I recommend that you email Ninox support directly as they rarely check these forums.

     

    Good luck.

    Like
    • Pedro
    • Pedro
    • 1 yr ago
    • Reported - view

    Hello Fred, I did it but it takes very long and I need my system to work; really trying everything possibe to have it solved.
    If you have any direction or clue, I do appreciate your help.

    Thanks, Pedro

    Like
    • Fred
    • Fred
    • 1 yr ago
    • Reported - view

    I don't have anything to say when the software crashes. If you can use it a browser then I would use that until Ninox gets back to you. . 

    Like
    • Ricardo Klünter
    • Customer Service Ninox
    • Ricardo_Klunter
    • 1 yr ago
    • Reported - view

    Hey Pedro

     

    as I can see in the report the OS of your mac is not running on the current Version. Try updating the OS and check whether you still have problems with the app. Furthermore I'd like to ask you to follow the following instructions:

    open the Terminal app
    You can find it via Spotlight search, the magnifying glass in the top right corner (just type Terminal)
    Copy and paste the following command:
    defaults delete de.ninoxdb.ninox-mac.Ninox
    then you can execute the command by pressing enter
    This will reset the information about the last opened database.

    If this does not solve the issue you can reach out via email to our Support team or feel free to join our weekly Open office hour Webinar to ask your questions. You can find the webinars using this link:

     

    https://ninox.com/en/webinar

    Best regards,
    Ricardo

    Like
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