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Server Not Responding Rant

Well sadly for me I can't work on my DB in the cloud because the server is not responding.

I normally use the MacOS app, so I tried using a browser. I found that a particular workspace was having more issues than others so I deleted my cache to Ninox.com and when I logged back in I get a blank workspace.

 

I can see all my DBs in my MacOS app.

It has been going on for over an hour.

I've sent an email to support, but being that today is a Saturday, I don't expect to hear from them all weekend. Hopefully, it just something that will fix itself on the backend.

15 replies

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    • Fred
    • 2 yrs ago
    • Reported - view

    2 hours and still can't access my DB.

    • Fred
    • 2 yrs ago
    • Reported - view

    12 hours and still can't access my DB.

      • Rafael Sanchis
      • Rafael_Sanchis
      • 2 yrs ago
      • Reported - view

      I had similar problems in March after the weekend it was fixed, the support response was maintenance.  On that Date I had problems that in several workspaces I did not have access to the DBs.

      • Fred
      • 2 yrs ago
      • Reported - view

       I hope so. Thanks for the reassurance.

    • Ninox partner
    • RoSoft_Steven.1
    • 2 yrs ago
    • Reported - view

     It must have been very frustrating. Everything okay now?

      • Fred
      • 2 yrs ago
      • Reported - view

       As of 6:19am PST on June 5, no. :(

      • Rafael Sanchis
      • Rafael_Sanchis
      • 2 yrs ago
      • Reported - view

      Hi Fred some good news

    • Fred
    • 2 yrs ago
    • Reported - view

    Another day and still no access to my DBs in this workspace.

      • Rafael Sanchis
      • Rafael_Sanchis
      • 2 yrs ago
      • Reported - view

       😮 Crazy man

    • Fred
    • 2 yrs ago
    • Reported - view

    Day 5 no access and not even a response today from Support.

      • John_Halls
      • 2 yrs ago
      • Reported - view

      Sorry to hear that Fred.

      • Ninox partner
      • RoSoft_Steven.1
      • 2 yrs ago
      • Reported - view

      Fred on what pricing plan are you on? Seems that Starter doesn't do email support? 

      • Fred
      • 2 yrs ago
      • Reported - view

      I am on the starter. I gave support access to the workspace and they experience the same problem. I don't expect 24/7 support on the starter plan, but I do expect support on the basic level of getting access to my DB.

      They are going to pass it along to dev, but they won't get to it until tomorrow CEST.

      Hopefully they can move my DBs to a new workspace.

    • Fred
    • 2 yrs ago
    • Reported - view

    Finally, I can access my workspace. They moved the DBs to a different server and it all works.

      • Rafael Sanchis
      • Rafael_Sanchis
      • 2 yrs ago
      • Reported - view

      Good News 👍

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