Server Not Responding Rant

Fred
1 yr ago
15replies

Well sadly for me I can't work on my DB in the cloud because the server is not responding.

I normally use the MacOS app, so I tried using a browser. I found that a particular workspace was having more issues than others so I deleted my cache to Ninox.com and when I logged back in I get a blank workspace.

I can see all my DBs in my MacOS app.

It has been going on for over an hour.

I've sent an email to support, but being that today is a Saturday, I don't expect to hear from them all weekend. Hopefully, it just something that will fix itself on the backend.

Performance

- Fred
- 1 yr ago
- Reported - view
2 hours and still can't access my DB.
- Fred
- 1 yr ago
- Reported - view
12 hours and still can't access my DB.
- Rafael Sanchis
  
  Rafael_Sanchis
  
  1 yr ago
  
  Reported - view
  I had similar problems in March after the weekend it was fixed, the support response was maintenance. On that Date I had problems that in several workspaces I did not have access to the DBs.
- Fred
  
  1 yr ago
  
  Reported - view
  I hope so. Thanks for the reassurance.
- Ninox partner
- RoSoft_Steven.1
- 1 yr ago
- Reported - view
It must have been very frustrating. Everything okay now?
- Fred
  
  1 yr ago
  
  Reported - view
  As of 6:19am PST on June 5, no. :(
- Rafael Sanchis
  
  Rafael_Sanchis
  
  1 yr ago
  
  Reported - view
  Hi Fred some good news
- Fred
- 1 yr ago
- Reported - view
Another day and still no access to my DBs in this workspace.
- Rafael Sanchis
  
  Rafael_Sanchis
  
  1 yr ago
  
  Reported - view
  Crazy man
- Fred
- 1 yr ago
- Reported - view
Day 5 no access and not even a response today from Support.
- John_Halls
  
  1 yr ago
  
  Reported - view
  Sorry to hear that Fred.
- Ninox partner
  
  RoSoft_Steven.1
  
  1 yr ago
  
  Reported - view
  Fred on what pricing plan are you on? Seems that Starter doesn't do email support?
- Fred
  
  1 yr ago
  
  Reported - view
  I am on the starter. I gave support access to the workspace and they experience the same problem. I don't expect 24/7 support on the starter plan, but I do expect support on the basic level of getting access to my DB.
  
  They are going to pass it along to dev, but they won't get to it until tomorrow CEST.
  
  Hopefully they can move my DBs to a new workspace.
- Fred
- 1 yr ago
- Reported - view
Finally, I can access my workspace. They moved the DBs to a different server and it all works.
- Rafael Sanchis
  
  Rafael_Sanchis
  
  1 yr ago
  
  Reported - view
  Good News

Server Not Responding Rant

15 replies

Content aside

Categories

Overview