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Server Not Responding Rant

Well sadly for me I can't work on my DB in the cloud because the server is not responding.

I normally use the MacOS app, so I tried using a browser. I found that a particular workspace was having more issues than others so I deleted my cache to Ninox.com and when I logged back in I get a blank workspace.

 

I can see all my DBs in my MacOS app.

It has been going on for over an hour.

I've sent an email to support, but being that today is a Saturday, I don't expect to hear from them all weekend. Hopefully, it just something that will fix itself on the backend.

15 replies

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    • Fred
    • 1 yr agoSat, June 3, 2023 at 4:59 PM UTC
    • Reported - view

    2 hours and still can't access my DB.

    • Fred
    • 1 yr agoSun, June 4, 2023 at 4:31 AM UTC
    • Reported - view

    12 hours and still can't access my DB.

      • Rafael Sanchis
      • Rafael_Sanchis
      • 1 yr agoSun, June 4, 2023 at 5:58 AM UTC
      • Reported - view

      I had similar problems in March after the weekend it was fixed, the support response was maintenance.  On that Date I had problems that in several workspaces I did not have access to the DBs.

      • Fred
      • 1 yr agoMon, June 5, 2023 at 1:19 PM UTC
      • Reported - view

       I hope so. Thanks for the reassurance.

    • Ninox partner
    • RoSoft_Steven.1
    • 1 yr agoMon, June 5, 2023 at 10:23 AM UTC
    • Reported - view

     It must have been very frustrating. Everything okay now?

      • Fred
      • 1 yr agoMon, June 5, 2023 at 1:20 PM UTC
      • Reported - view

       As of 6:19am PST on June 5, no. :(

      • Rafael Sanchis
      • Rafael_Sanchis
      • 1 yr agoTue, June 6, 2023 at 6:56 AM UTC
      • Reported - view

      Hi Fred some good news

    • Fred
    • 1 yr agoTue, June 6, 2023 at 5:44 PM UTC
    • Reported - view

    Another day and still no access to my DBs in this workspace.

      • Rafael Sanchis
      • Rafael_Sanchis
      • 1 yr agoTue, June 6, 2023 at 6:29 PM UTC
      • Reported - view

       😮 Crazy man

    • Fred
    • 1 yr agoWed, June 7, 2023 at 3:10 PM UTC
    • Reported - view

    Day 5 no access and not even a response today from Support.

      • John_Halls
      • 1 yr agoThu, June 8, 2023 at 6:41 AM UTC
      • Reported - view

      Sorry to hear that Fred.

      • Ninox partner
      • RoSoft_Steven.1
      • 1 yr agoThu, June 8, 2023 at 3:29 PM UTC
      • Reported - view

      Fred on what pricing plan are you on? Seems that Starter doesn't do email support? 

      • Fred
      • 1 yr agoThu, June 8, 2023 at 3:49 PM UTC
      • Reported - view

      I am on the starter. I gave support access to the workspace and they experience the same problem. I don't expect 24/7 support on the starter plan, but I do expect support on the basic level of getting access to my DB.

      They are going to pass it along to dev, but they won't get to it until tomorrow CEST.

      Hopefully they can move my DBs to a new workspace.

    • Fred
    • 1 yr agoThu, June 8, 2023 at 4:03 PM UTC
    • Reported - view

    Finally, I can access my workspace. They moved the DBs to a different server and it all works.

      • Rafael Sanchis
      • Rafael_Sanchis
      • 1 yr agoThu, June 8, 2023 at 4:46 PM UTC
      • Reported - view

      Good News 👍

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