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Unable to open database syncInit: Failed to _syncInit

iPad app when I try to open a db. On Mac app no problems. Any idea?

6 replies

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    • Product Manager
    • Gerd
    • 7 days ago
    • Reported - view

    Do you try to sync with a cloud database without having an active subscription?

      • ahmed_Jawad
      • 5 days ago
      • Reported - view

       I have the same problem, and yes my license expired recently, how to solve it, plz.

    • Head Of Customer Service Ninox
    • Timo_Wiedenbrueck
    • 4 days ago
    • Reported - view

      Could you please send us an email to support@ninox.com and let us know your account email address?

      • Luis_PW
      • 2 days ago
      • Reported - view

       Hi. Just contacted your Support on that email a couple of hours ago. Hope you guys can reply soon. All my business is on Ninox... 😔

    • Luis_PW
    • 2 days ago
    • Reported - view

    Hi there. I’m facing the same issue. Already contacted support a few hours ago, but I obviously haven’t heard back from them yet. 

    Has this been resolved for you? I had this issue on my MacBook Pro, but I now have it on my Mac Mini too. And I noticed that the app on my iPad is not synced, so latest records aren’t there. And I can’t back anything up, so I’m VERY WORRIED that I’ll lose data (all or part), which would be disastrous for my business… 

    So please, let me know if this has been solved for you guys. Thanks! 🙏🏻

    • Peter_Oram
    • 2 days ago
    • Reported - view

    I have spent all day on site doing a survey using my Ipad.  I have logged in to see my data on my laptop.  I cant see any of my data.  It just comes up with this error and also   

     

    We're currently unable to complete this action.  Please try again in a few minutes.  thanks for your patience.  

     

    its been like this for 30hr ish.  I have  emailed support.  

    Really need this sorted asap

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