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Dynamic Printing stopped working for non-admin roles

Hello.
I have an issue since this morning in which non-admin users cannot print anymore. We are using dynamic print forms.
But the users can print just fine from their mobile phones or tablets using the Ninox app. It only affects the web-based version.
I can't assign them all admin roles as they would have access to sensitive information. It worked fine until yesterday, and I kept everything the same in Ninox. No changes were made.
We changed internet lines, browsers, and computers, but the issue remains the same.
But the iOS app can print just fine.
Did anyone ever experience this? I emailed Ninox support twice, but apparently, they are still on New Year holidays, and my staff can't print invoices, receipts, quotes, etc. That isn't good.

If anyone has an idea, I would appreciate it if you share it with me.

7 replies

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    • NetSol Co., Ltd.
    • Bernd_Krell
    • 1 yr ago
    • Reported - view

    To add more info: I rebooted the Team, also used an older version of the database when my staff was still able to print. Still same issue.

    • Mel_Charles
    • 1 yr ago
    • Reported - view

    sounds worrying - i tried the dynamic print forms when they were relased but have pulled back from as seemed a tad somewhat unstable

      • NetSol Co., Ltd.
      • Bernd_Krell
      • 1 yr ago
      • Reported - view

      Mel Charles It's not too bad anymore regarding stability. But it's of course an issue if my staff can't print anymore. We have to use dynamic print forms because we often have multi-page invoices, quotes or reports. And without dynamic print forms, the page break is not working, sadly. And issue which exist since years :(

      • Mel_Charles
      • 1 yr ago
      • Reported - view

      Bernd Krell  i see support are back after xmas break as i fired a few issues to them last night and they have responded already this morning..

      seems ideal time to report this ( i cant as no don't have any setup for them to see) but would be very interested to find out why it failed. as i deffo want to revisit dynamic print forms

      • NetSol Co., Ltd.
      • Bernd_Krell
      • 1 yr ago
      • Reported - view

      Mel Charles Thanks Mel. I have reported this previously and get 1 reply a day, and seems they have no clue what to do about it. I am paying for a service here, and they don't seem to care that nobody can print invoices or quotations. This is extremely bad for a business, and it seems I need to consider an alternative. If Ninox doesn't provide support in emergency cases, it won't be worth continuing with them.

      It's so frustrating with those minor issues they can never fix. If printing would support page breaks, I wouldn't need the dynamic print format. But not even that they can implement.

      Sorry for the rant but I am very disappointed. Spent a year to build a big database for us and after one week nobody can print :(

    • Mel_Charles
    • 1 yr ago
    • Reported - view

    I agree - Frankly they don't need dynamic layout if they built in a proper print report generator

    the basic in built one at the moment sucks !! Fortunately I can just about get by with it for basic delivery notes/supplier orders anything more complex i output the data and build a form offline so to speak

    • NetSol Co., Ltd.
    • Bernd_Krell
    • 1 yr ago
    • Reported - view

    Ninox support concluded it is a bug on their end. What worries me is their history for the time it takes them to fix bugs. They also mentioned they plan to rebuild their print engine but frankly speaking, I am not sure this will happen within this century.

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