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Rich text formatting disappears in final PDF file

Im on the cloud version.

I have read all the posts about printing rich (or formated) text.

Although in the print layout screen the formating is present, in the final pdf file not the rich text field, nor the formula with html do not keep the formatting. (

 

Is this bug? I saw a few similiar posts from the end of 2018. It is an important feature - to be able to print a formated report or invoice...

 

Is 

12 replies

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    • Nick
    • 4 yrs ago
    • Reported - view

    I don't have this problem anymore.

    I just did a test with:

    - Ninox app

    - Web version with Safari

    - Web version with Firefox

     

    Here is the final pdf (App & Safari)

    Screenshot 2019-10-29 at 20.52.12

     

    No html in the print layout, just the actual Rich Text field.

    • Choices_Software_Dean
    • 4 yrs ago
    • Reported - view

    We use the cloud version of Ninox. I just tried printing a rich text field on the Mac using Safari and Chrome. Then I tried it on Windows 10 using Edge, Internet Explorer, Chrome and Firebox. It failed on all of them. We use Adobe Acrobat to view pdf files. The screenshot appears to be using the Apple Preview app to view pdf files. Perhaps that is why it works. Unfortunately, more than 95% of our users use Adobe Acrobat Reader.

    • Choices_Software_Dean
    • 4 yrs ago
    • Reported - view

    The line returns were also removed in my testing, so the end result was one big paragraph, with no text formatting.

    • Agassi
    • 4 yrs ago
    • Reported - view

    My results are as  Dean has.

    Tomorrow will try to look at this pdf's in mac preview app.

    Support, please comment is it us doing it wrong, or it is a bug?

    • Ninox partner
    • RoSoft_Steven.1
    • 4 yrs ago
    • Reported - view

    Best solution i guess is to contact support@ninoxdb.de and ask to change the print engine of the cloud team you're working in. I think that might help.

    Steven.

    • Nick
    • 4 yrs ago
    • Reported - view

    Windows 10 - Adobe Reader

    Screenshot

    • Agassi
    • 4 yrs ago
    • Reported - view

    No, Nick. Unfortunately not in mac's Preview app, nor in Adobe reader ther formatting is preserved.

    I dont get it how you have it on the same platform, and i - dont. Maybe Steven is right and there are different print engines in Ninox.

    The screenshot is done for the pdf created in Cloud version, opened in Adobe reader.

    Screen Shot 2019-10-30 at 13.26.20

    • Nick
    • 4 yrs ago
    • Reported - view

    Sometime ago I had font problems with the produced pdfs and Jorg changed my print engine.

    I don't know if this has to do anything with this problem, so follow Steven's advise and wright an email to support.

    • ScottCPA
    • Stephen_Scott
    • 4 yrs ago
    • Reported - view

    Any update on the problem? I just wrote an program to enable letter printing for clients and all rich text is just lumped into one long stream of characters with no formatting.  Formatting is correct on the screen, but the PDF generate is missing the formatting.

    • Flury Coaching
    • Magdalena_Flury
    • 4 yrs ago
    • Reported - view

    I have the same problem and will also try to contact ninox. But why are they not enabling the new print engine from the start since this is a major issue many people seem to have?

    • Customer Service Ninox
    • maja
    • 3 yrs ago
    • Reported - view

    Dear Agassi, 

    A good opportunity to get direct help for your request is our webinar "Open Office hours" on  Tuesday from 18 to 19 o'clock CEST.
    Please raise your hand there (virtually), then we will provide you a live support.

    You can join our free webinar directly via the following link:
    https://us02web.zoom.us/webinar/register/WN_ksexSiXERMez8hFXqFR_Dw

    An overview of the schedule and content of our webinar can be found here: 
    https://ninox.com/en/webinar

    Thank you very much.

    • IDAO
    • 2 yrs ago
    • Reported - view

    Hello,

    Does someone have any solutions for this problem ?

    I use the cloud version and i have exactly the same problem.

    Thanks in advance

Content aside

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