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Rich text field + carbone print results in failed text wrapping

There seems to be an issue with the text wrapping in a carbone print that has appeared since the latest update.

 

In Ninox I have a Richt Text field set to Field Type "Rich Text"

In the Carbone template I have set it to html ({d.paragraph:html}). I have tested in both the integrated print (uploading a word template + custom JSON) and the Carbone API (hosting the template on Carbone).

Here is some example text in the Ninox field:

 

Here is what the carbone template looks like:

 And here is the result (see the "Uruguay" in the table and the "and" from the first line in the normal text):

 

Has anyone come across this issue and maybe a workaround? Or is there something I am not seeing. I tested it out on some old text I had. It works perfectly on older text (if I reprint, the text wrapping is still fine), but as soon as I update the field, the text wrapping is broken. I have review the before/after JSON data that is sent to the API and it is identical.

 

I've sent an email to support and hopefully they will get back to me.

4 replies

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    • Fred
    • 7 days ago
    • Reported - view

    Interesting. I tried it within Carbone Studio and I got a different printout then when I did it through Ninox. 

    Carbone Studio:

    Ninox:

     

    I used the following Ninox code to build a JSON:

    {
    paragraph: raw('Rich text')
}

    So it will be interesting to see what Ninox says.

      • David_H
      • 3 days ago
      • Reported - view

       That's interesting. Using "raw" with Carbone studio doesn't seem to work for me (I'm using Carbone version 5 but tested it on 4 and still had the same error).

      I'll update this once they get back to me but my report is currently pretty broken.

    • David_H
    • 2 days ago
    • Reported - view

    I got the following reply from support:

    Our developer has identified the root cause of the print output issue you reported.

    The problem is caused by non-breaking space characters (U+00A0) embedded within your HTML content. These non-breaking spaces are preventing proper line wrapping in the print output.

    This issue occurs in Ninox versions 3.14, 3.15, and 3.16.

    Specifically, the HTML you are using includes styled <p> and <span> tags that contain these non-breaking spaces, which leads to the wrap failures.

    As a workaround, please try removing the non-breaking spaces from your HTML content. This should resolve the wrapping problem.

    I don't see any way of removing the non-breaking space as it is automatically embedded by the rich text editor. The formula editor cannot distiguish between the space types so I cannot replace the spaces.

    I've asked support for further clarification but if anyone has any suggestions, I would love to hear them. I am suppose to release a large number of reports today but cannot due to this errror.

    • David_H
    • 2 days ago
    • Reported - view

    I found a workaround. I originally copied a non-breaking space from some website and used it with replace which didn’t work. But then I copied the non-breaking space from somewhere else and it worked this time.

    Effectively:

    let nbsp := " ";
paragraph: replace(raw(Paragraph), nbsp, " ")

    Make sure the non-breaking space is correct and this will resolve the issue until Ninox push an update.

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Content aside

  • Status Answered
  • 2 days agoLast active
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