Print to PDF not working correctly for 1 person

For reference, the following is the code used. The comments section is often empty, but I've tested on my side with comments empty and it works.

let myEmail := 'Accepted/Rejected By'.Email;
let myName := '10. BLA'.'BLA Number' + "_v" + Version + " - " + Company + "_Signed" + ".pdf";
let recipients := Requester.Email;
let ccEmails := "h.xue@biograde.com.cn, luming@biograde.com.cn, s.chilby@secosgroup.com.au, swalters@secosgroup.com.au, istacey@secosgroup.com.au, rmorgan@secosgroup.com.au, r.garson@secosgroup.com.au";
let myPDF := "";
switch 'Multiple Delivery Locations' do
case 1:
(myPDF := printAndSaveRecord(this, "2 Delivery Address Accepted"))
case 2:
(myPDF := printAndSaveRecord(this, "1 Delivery Address Accepted"))
default:
(myPDF := printAndSaveRecord(this, "1 Delivery Address Accepted"))
end;
let reply := dialog("Are you sure you want to accept/reject this order?", "If you are rejecting this order, make sure you fill out the reason. It will be emailed to the requesting party who will be advised to revise the order to meet your requirements.", ["Yes", "No"]);
if reply = "Yes" and Status = 1 then
importFile(this, myPDF, myName);
sendEmail({
from: myEmail,
to: recipients,
cc: ccEmails,
subject: "JOB " + Status + ": " + '10. BLA'.'BLA Number' + " - " + Company,
text: "Your recent BLA request has been " + Status + " by " + 'Accepted/Rejected By'.'First Name' + " " + 'Accepted/Rejected By'.'Last Name' + ". It will be scheduled accordingly in the production planner. Should you have any questions, please contact the accepting party by email. If you need to revise the order, you can do so in the database.

" + 'Comments.',
attachments: file(this, myName)
});
'10. BLA'.(Status := 1);
alert("Successfully submitted")
else
if reply = "Yes" and Status = 2 then
sendEmail({
from: myEmail,
to: recipients,
cc: myEmail,
subject: "JOB " + Status + ": " + '10. BLA'.'BLA Number' + " - " + Company,
text: "Your recent BLA request has been " + Status + " by " + 'Accepted/Rejected By'.'First Name' + " " + 'Accepted/Rejected By'.'Last Name' + ". Please review the notes below and follow procedure to revise the order.

" + 'Comments.'
});
'10. BLA'.(Status := 2);
alert("Successfully submitted")
end
end

I figured out the issue - the person who was having issues didn't have permissions to view certain parts of the database, and that sthe info that was missing. We gave them access to the required areas and everything is working :)