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Not Displaying Appointments on Mondays???!?!?!?

Hi all,

I have a very weird situtation occuring on my Ninox Database.

For some very strange reason, it is refusing to show any appointments on Mondays for 2 of my tables.

 

anyone ever have this problem before?

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    • John Halls
    • John_Halls
    • 2 mths ago
    • Reported - view

    Hi Admin

    Have you looked at the other views, 5 day or 1 day, or unchecked the 'show only working hours' button? What type of field is the date derived from, Date or Date + Time or Appointment? Have you tried changing the date of that particular record, seeing if it shows up, and then changing it back again?

    Regards John

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      • Admin
      • Admin.11
      • 2 mths ago
      • Reported - view

      John Halls I have it set on view 7 days and show more then just working hours. I've gone around the problem by scheduling the missing tours between 12 - 1 and 2 - 3pm. I've even tested it by scheduling one of the existing tours that is scheduled later in the day to the 8am - 9 am slot and it immediately disappeared from the calendar. Its like Ninox refueses to book any appointments on Monday Mornings between 8 - 10am.

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      • Admin
      • Admin.11
      • 2 mths ago
      • Reported - view

      John Halls just tested even further and all my databases will not show any appointments that are booked between 8am and 10am on a Monday. 

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      • Admin
      • Admin.11
      • 2 mths ago
      • Reported - view

      John Halls so the appointments will show on my iphone on the app but will not show when i use my PC which is Windows and using the Website. Why does this happen?

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    • Admin
    • Admin.11
    • 2 mths ago
    • Reported - view

    Hi All, If anyone has an idea on what is happening with my Ninox Database. Any help would be great.

    I have tested further and created a new table with 1 appointment field and put in a date that was on a Monday between 8am and 10am and it will not show up on the calender regardless of the view beign 1 day- 5 days or 7 days and showing all hours of the day. 

    screen shots provided:

     

    Now i change the time to after 10am:

     

    All help will be greatful as my whole system relise on being able book at anytime

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    • John Halls
    • John_Halls
    • 2 mths ago
    • Reported - view

    Hi.  Sorry but I’ve  been unable to recreate this. What happens if you test this in a new database?

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      • Admin
      • Admin.11
      • 2 mths ago
      • Reported - view

      John Halls same thing happens on a new database. I think ive found the problem. It seems to be a problem within Ninox dependent on what application/web browser you use.

      I downloaded Opera, Microsoft Edge and was using Chrome.

      Chrome will not allow any appointments to display between midnight and 10am on any Monday mornings.

      Edge will only allow you to see all appointments in 5 day mode and not 1 day or 7 days

      Opera seemed the best with ability to show all appointments in the 7 days and 1 day mode, but not 5 days.
       

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    • Fred
    • Fred
    • 2 mths ago
    • Reported - view

    That is a weird one. I've too tested it on my MacOS app and I can not duplicate the issue.

    You should probably email support for help with this one.

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    • Lars
    • Lars
    • 2 mths ago
    • Reported - view

    I suppose it's an issue with local and server time. What timezone are you in? Is it by any chance UTC-10?

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      • Admin
      • Admin.11
      • 2 mths ago
      • Reported - view

      Lars no im in UTC+10

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      • Lars
      • Lars
      • 2 mths ago
      • Reported - view

      Admin ,  ... I always get the direction wrong 😉

      But this might explain that you only can have monday meetings after 10:00. Try to enter a date on Sunday evening and check if it appears on Monday morning

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      • Admin
      • Admin.11
      • 2 mths ago
      • Reported - view

      Lars I tested that already. I basically cannot view any appointments that are created between 00:00 Monday morning to 10:00 Monday morning. any other time appears. This seems to only be a problem when using Chrome web Browser. Opera seems to work fine and Microsoft Edge only works in certain views i.e 1 day, days or 7 days and yes i have clicked the show working hours button

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    • Admin
    • Admin.11
    • 2 mths ago
    • Reported - view

    So the Ninox team got in touch with me (5 star in their customer care) and after 45 min on Zoom and an 8 hour sleep, I received the following email for the solution.

    It seems that this issue is related with the 'Independent timezone date' feature, released in the latest Ninox Version.

     

    Please try the following process in order to Enable this feature on your databases

    https://docs.ninox.com/en/build-databases/enable-timezone-independent-date

     

    This solved my problem immediatly....However, i am now experience UTC issue where no matter what time i put into a time field and appointment. It will show up in the calender 10 hours later i.e appointment that starts at 8am will show starting at 6pm on the same day. I have a "trigger after update" code for the appointment to be set from a date field and 2 time fields, one start time and one finish time (I have tried it with the duration field with the same result)

     

    I have resulted to using the code:

    - time(10, 0)

    to get my time back to the correct zone.

    Not ideal but a temporary fix

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