Server not responding. Please check your connection.
For the last few hours we've been unable to access the databases under one of our teams in Ninox Cloud. Whenever we open that team, regardless of computer or network we're using, we get an error: "Server not responding. Please check your connection." Other teams appear to be working properly. We've tried multiple computers (both Mac and PC) and multiple networks and keep getting the same error. I've been using Ninox Cloud for almost 3 years and this is the first time I've encountered this. And, of course, the team we're trying to access is where all our primary data is located so this is front-burner for us. I've submitted a request to Ninox support but given time differences, I figured I'd ask here in case anyone might have any suggestions. Given it's a server error, I'm assuming there's nothing we can do on our end, but I figured it couldn't hurt to ask. Any suggestions would be appreciated. Thanks!
9 replies
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Resolution: We're back up and running. Nothing we did on our end though. Maja with Ninox support emailed me back about 3 hours ago to let me know the problem had been corrected. It's been a long time since I've had to contact Ninox support about anything so it's nice to know they're as responsive as ever. Thanks Maja!
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I encountered the same problem today. I'm very concerned as we are completely locked out of a mission critical application. It's only on my one, primary team. I have a second team for testing purposes, and I can access the programs on that team. I'm hoping this isn't going to be a recurring problem. There really needs to be some level of server monitoring on weekends too, as I'm hoping this error doesn't persist until Monday morning...
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Server problem seems to be solved now....
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Exellent! Some extra communication from Ninox would at least provide comfort to customers. I would like to see a server status page or some type of log page so I know it's just not my program/account/connection with problems. We would then know Ninox is aware of any problem and is working to resolve. Being in the dark when something like this happens, especially when you're trying to do development or get work done, is frustrating and a time waster. Expectations can be set for customers so we can plan appropriately if there is some or any communication. I haven't seen any such communication if it does exist.
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I second that. We have just started moving over to Ninox to run our sales system and now we are getting the same error.
Still can't find anything that displays server status.
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I'm also experiencing the same issue at the moment. Any update from Ninox?
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I have sent an email, but that was only 15min ago so I might not hear anything for a while.
Looking at a number of other posts, it seems like it is a widespread issue.
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I have sent an email, but that was only 15min ago so I might not hear anything for a while.
Looking at a number of other posts, it seems like it is a widespread issue.
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Appears to be working again on my end.
Content aside
- 3 yrs agoLast active
- 9Replies
- 1183Views